RESOURCES
Support tools for patients and providers
From billing questions to how-to guides, our resource center was built with your needs in mind. Call 603-451-2997 any time you’d rather talk it through.
FAQ
Answers to the questions we hear most about coverage and billing.
Pay My Bill
Fast, secure online bill pay. We accept most major cards and HSA/FSA.
FREQUENTLY ASKED QUESTIONS
Billing, coverage, and fit questions
Reach our team any time at 603-451-2997.
What am I being asked to sign?
Your provider has prescribed durable medical equipment to support your care. TruDME supplies and bills for it as a third party. Your signature confirms you received the equipment and understand you’re responsible for any cost your insurance doesn’t cover.
How do I know what I'll owe?
Patient responsibility varies by product and carrier, since DME is subject to deductibles and coinsurance. Call us at 603-451-2997 with your equipment and insurance details and we’ll estimate your out-of-pocket cost.
How do I pay my bill?
Select “Pay My Bill” on trudme.com. We accept most major credit cards and HSA/FSA accounts.
Can I return my equipment?
Medical equipment cannot be returned once received, though replacements may be available for defective items under the manufacturer’s warranty. Call 603-451-2997 if you’re having trouble with a product.
How do I know if my brace fits properly?
Call us at 603-451-2997 with any fit or use questions, or check the product instructions on our Equipment page for step-by-step guidance.
TELL US HOW WE’RE DOING
Patient satisfaction survey
Your feedback helps us meet and exceed the needs of every patient we serve. Rate each area below, one to five.
Administrative & care experience
If you’d rather talk it through, call us directly at 603-451-2997.